To increase communication and transparency, the Customer Installation Division (CID) of Hawaiian Electric created "E Hoomaikai", which means "to improve." Using these periodic emails, the Customer Installation Division hopes to improve communication with you and provide a clearer path to getting your projects completed on schedule. Find updates and information compiled from past quarterly emails (previous four) below.

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E Hoomaikai #21 (February 2025)

Oahu ONLY - New process for vault room access

Most buildings have an electric vault room (often located in the basement, garage or side of the building), that contains sensitive electrical equipment, such as transformers, switchgear, etc. Pursuant to tariff and our electrical standards, the electric vault room’s structure i.e. door(s), window(s), walls, roof, flooring, etc. is owned by the customer/property owner and requires regular cleaning and inspection. Even in cases where the electric equipment within the vault is Hawaiian Electric-owned, the vault room’s structure must still be maintained by the customer/property owner. However, for safety and security, qualified Hawaiian Electric personnel must be present whenever the electric vault room is accessed.

To simplify the process by which property owners/managers (and their authorized consultants) may request access to their electric vault rooms for routine maintenance, we’ve published a revised request form that clearly defines our no-fee courtesy requests, and for-fee service requests. Please visit our website for complete instructions.

Service/Disconnect Request Form

Disconnect/Reconnects also require time and planning

We’ve been getting an increased number of disconnect/reconnects that are rushes on Oahu, and we ask that you please plan ahead and submit disconnect/reconnect requests 2 – 3 months in advance (not necessary for Hawaii Island as they can typically schedule within a few weeks; Maui requests 4 weeks in advance) of when you need the service de-energized. This will ensure we all have sufficient time to plan for and execute this work. These requests require our planners to do field checks to verify what is necessary to safely de-energize the service, and to develop a cost when necessary. In underground situations we may also need to schedule our T&D Operations crews to do work in a handhole/manhole to disconnect cables, which also requires more time to plan and schedule.

If your customer has an assigned Commercial Client Manager or Government Client Services Manager, then they should notify them to assist with planning any required disconnect/reconnect.

If payment is required, time is needed to determine scope, develop the cost estimate, send the cost and requirements, and to receive payment before we can issue the job for scheduling.

Please help us to better meet our customer expectations by effectively planning for all that may be required, and if it ends up being a simpler job, then we should be able to improve this timeframe.

PV upgrades with temporary jumpers

Please note that if your customer happens to have a temporary jumper, this will not prevent Hawaiian Electric or the City/County from proceeding with a meter upgrade or required inspections. All normal installation standards will apply, but the work to disconnect/reconnect or to relocate if needed can be done as part of our upgrade work.

Brochures to be updated

With the implementation last August of our Preliminary Engineering fees, we will be updating our residential and large customer brochures this year. Regardless, please reference these resources to give you a more realistic idea of key milestones and general timeframes required to complete service requests.

If you have any questions about what is applicable, please direct them to your assigned planner.

Reminders

• Last year, we made an improvement to allow consultants/engineering firms to start their service requests prior to stamped drawings. However, if drawings are submitted prior to Professional Engineering stamp and signature, the below is still required:
  • All projects require appropriate drawings (e.g. overall location map, site plan with street names, one-line, meter elevation)
  • Drawings must include the consultant company, contact names and border template
  • Point of contact information

• Here’s a link to all requirements:

Submission Requirements

• Oahu ONLY - If you are submitting a project that qualifies for Affordable Housing and/or falls under Bill 7, please be sure to note this in your application/project name so the assigned planner is aware.

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E Hoomaikai #20 (December 2024)

Status at your fingertips

Our administration team gets many calls asking if we’ve received City & County Release or payment for the Firm Cost Proposal, etc., but this information is available for customers on our CIT-CID website. It’s the same site used to submit the service request application. If you search for your project, and then click on the Internal ID (left side of page), you will be taken to the Project Details page. There you can see several tabs at the top of the page. Two key tabs are the Milestones and the Email tab (see below).

The Milestone tab can show entered milestones for key parts of the process that have been completed, like those mentioned above. The Email tab provides a list of the actual acknowledgement letter and other email communication to any stakeholders for you to reference. Just click on the down arrow to the right to see the actual emails.

Separate service requests are cleaner

When you know that your project will need to be done in phases (e.g. sections of a subdivision or infrastructure build), whenever possible, please issue a separate service request for each phase. This will allow us to track and complete projects in a timely manner, and to properly account for the materials and work required and completed. This also applies to situations where there are different scopes of work like, perhaps, removal work, temporary service and permanent service, etc.

Key reference files are available to you on our website

Please remember that critical and important documents are available for your review and reference at Upgrade, Modify, or Install Service | Hawaiian Electric. On that page there is the “Manuals & Engineering Specifications” link on the left side of the page (see below). Clicking on this takes you to our latest Electric Service Installation Manual (ESIM) and to numerous common engineering standard documents.

Scrolling down on the Upgrade, Modify, or Install Service page also takes you to a couple of other key documents that are the Residential and Commercial and Large Customer brochures. These documents provide the general milestones and timeframes for us to work on your service request and ultimately provide your service.

Underground Inspector communication and requirements

Please be sure that you as a contractor, or your contractor, works closely with our Hawaiian Electric underground inspector when applicable for your project. To avoid rework and potential significant additional costs, be sure to notify the inspector at least five (5) business days in advance to witness any required steps like concrete pours or visually inspecting ducts, etc. You and the inspector should identify and agree upon all key parts of the process that need to be witnessed and inspected when you first make contact and start electrical infrastructure work.

Electrical Service Request Submission Requirements document

Another critical opportunity is for anyone submitting a service request to review and follow the Electrical Service Request Submission Requirements. This document is located on the first page you see when entering the Customer Installation Tool (CIT), or when clicking on the Electrical Service Request Form link/button from the Upgrade, Modify, or Install webpage shown above.

Please see the first document listed under “Access resources to help you” (Electrical Service Request Form Submission Requirements). Please familiarize yourself with this, print it out or keep it handy, and be sure to follow it to help reduce the time to get your service request created. So many applications are failed due to missing information, incomplete or missing drawings, etc.

Preliminary Engineering Deposit

Just a reminder that in mid-July, you were notified via email that as of Aug. 1, 2024, we would start charging a preliminary engineering deposit or fee before we start working on your request. This was done for a few key reasons:

• To ensure projects submitted for service requests are serious and plan to proceed
• To cover costs for administrative, engineering and other departments that are required to support service requests in the early assessment and design stages of the project
• To eliminate the need for a separate rough cost estimate whenever possible for larger projects

As stated in the email/letter that is sent, we will not be able to begin work on your project until we receive this payment. Please pay promptly, so we can create the request, and pass it along to our Planner Aide for required research and documentation gathering, and then on to our Planner to begin working on your request. Please do not call the Planner prior to a week following your payment. This will allow for processing of the payment and the Planner Aide research to be completed. Please also do not expect us to expedite your request if you take months to make the preliminary engineering payment.

Finally, when submitting your service request, please be sure to use the comment box to enter who will be responsible for the deposit and future final costs (as applicable) so we can prepare and account for the payments accurately and properly. Many applications are failed due to this missing information requirement.

Reminder

Please be sure to only order and install EUSERC approved meter sockets. We have been running into many issues recently with contractors using non-compliant meter sockets, which causes delays, rework, and increase costs. All meter equipment should meet required EUSERC and our Electric Service Installation Manual (ESIM) requirements.

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E Hoomaikai #19 (September 2024)

Removal submittals needed as early as possible

Please submit service requests for removals as soon as service to a building is no longer needed. We’ve been getting rush removals, where the customers have known they were going to demolish the building and waited until they were ready to demo before submitting the removal request. Last-minute requests can cause delays and potential unnecessary impact to other requests.

This also applies to temporary removal requests. Please plan ahead and submit the removal request prior to permanent service being completed. Hawaiian Electric will coordinate the scheduling of the removal with you to ensure we do not remove it too early.

Submit removal, temporary, and permanent service requests separately

Please note that removal, temporary, and permanent service requests must be submitted separately. Submission of one request does not cover the separate scope or cost of another service. As an example, submitting a request for temporary power does not include the scope of work for permanent power. Promptly submitting each required service request will help us both meet your customer’s required target dates and avoid last-minute requests and rushes.

Oahu Excavation/Trenching permit request

Customers may now submit their request online by emailing the request to clearancetoexcavate@hawaiianelectric.com. For more information on the excavation permit process, please visit our website at https://www.hawaiianelectric.com/safety-and-outages/outdoor-safety/pipeline-and-digging-safety/excavation-clearances. To avoid delay in processing your requests, all requests must include the following information:

1. Completed requestor section of the Hawaiian Electric Clearance to Excavate form. The form is available online.
2. A plan, map, or sketch clearly indicating the excavation area on a 11” x 17” PDF file. Please do not submit the entire project’s detail plan and drawings as the request may be rejected or delayed.
3. The appropriate application form from C&C of Honolulu, or State and Federal Agencies.

Oahu as-built drawings request

All as-built informational requests shall be initiated through the current online service request portal (Customer Interconnection Tool, CIT App). Requestors will need to set up or register to use the CIT online App at https://www.hawaiianelectric.com/electrical-services/upgrade-modify-or-install-service. After you register, sign into your account and submit a service request application. On the application, please select “Other services” and enter as-built drawings in the Comment box. You will then fill out a RFI application and sign the hold harmless agreement form. The requestor submits the RFI application through the online CIT App along with drawings/plans clearly indicating the area that as-built drawings are needed. Please do not submit the entire detail plans and drawings as this process will not review your plan to identify potential conflicts for your design. All design questions shall be submitted through the regular service or pre-service request process. Please contact us at ci@hawaiianelectric.com for any questions regarding how to submit this as-built drawing request.

Cost increases

Like everything else, costs have increased for Hawaiian Electric as well. To improve the accuracy of our cost estimates and fees versus our actual costs, we recently updated our labor and material costs, as some of them had not been updated in over 10 years. We apologize in advance for any increase in cost for services that you require, but we need to ensure that all customers aren’t penalized for outdated cost estimates or fees. We appreciate your understanding and support.

Electric Vehicle Charging Rates

Hawaiian Electric offers special rates for electric vehicle (EV) charging stations, which can reduce customer bills by up to 58% compared to standard commercial rates. Rate Schedules EV-J and EV-P are time-of-use rates, and are available to qualifying commercial customers through March 17, 2027, as part of a pilot program.

Benefits:

• Lower demand charges. Oahu: $2/kW (EV-J) and $4/kW (EV-P). All other islands: $2/kW (EV-J and EV-P).
• Reduced mid-day energy charges, offering the lowest rate per kWh between 9 a.m. to 5 p.m. when solar energy is abundant on our grid.

Key Eligibility Requirements:

• EV chargers must be fed from a single meter and separately metered from all other non-EV loads. Other uses totaling less than 5kW (ie: lighting, service outlets) are permitted, only if related to EV charging.
• Customer must provide Hawaiian Electric with a closed building permit for the EV charging station installation before being enrolled in the EV rates.

Ways to Enroll:

• • When placing a request with Hawaiian Electric for a new or upgraded electrical service, specify “Schedule EV-J” or “Schedule EV-P” on your project design drawings and in your online service application on CIT.
  • Inform your Hawaiian Electric Commercial Client Manager, if applicable, that you wish to enroll in Schedule EV-J or EV-P.
  • Email our representatives at GoEV@hawaiianelectric.com with your project number, and ask to be enrolled in Schedule EV-J or EV-P.

For more information, visit hawaiianelectric.com/commercialpilotrates or email GoEV@hawaiianelectric.com.

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E Hoomaikai #18 (May 2024)

OAHU ONLY: Option to submit service request without City & County of Honolulu permit

Due to the extended timeframes for obtaining permits through the city Department of Planning & Permitting, we are allowing the submission of service applications and the creation of service requests with a deposit/fee while your permit application with the city is in progress. Overhead requests would incur a $500 deposit and underground requests are $1,000. Please note in the “Comments” section of the online application that you are “willing to pay the deposit” so that the application is not failed during completeness review. This will speed up the application acceptance process and allow your project to get started sooner.

Please note that the actual city permit will still be required before we can issue our work package for scheduling the Hawaiian Electric installation with our Meter and/or Operations group.

Key resources available on our website

Please note that our Electric Service Installation Manual (ESIM) is located on our website, and it offers a Search function (see field with magnifying glass near the top right once you open ESIM):

https://www.hawaiianelectric.com/documents/electrical_services/manuals_and_engineering_specifications/heco_esim_9th_edition.pdf

On the same webpage as the ESIM, we also have common design or construction standards for your reference.

Under “Upgrade, Modify or Install Service”, there are also Residential, and Commercial and Large Customer brochures that provide a general overview of our process and typical timelines:

https://www.hawaiianelectric.com/documents/electrical_services/residential_NSC_brochure.pdf

https://www.hawaiianelectric.com/documents/electrical_services/large_customer_NSC_brochure_web.pdf

We hope these links and resources help you plan your work with Hawaiian Electric and enable us to work more effectively with one another.

Secondary duct and handhole requirement change

With continued growth and constant change in renewable distributed generation such as Photovoltaic (PV) panels, battery storage and electric vehicle (EV) chargers, Hawaiian Electric needs to adjust our design standards to manage these changes. One area where this is needed is in our subdivision infrastructure.

For single-family residential subdivision developments where we have a handhole with secondary ducts in front of a single-phase transformer, the following are updated requirements:

• • • • Minimum 4'x6' handhole to support the number of ducts.
      • Four 4" schedule 40 PVC ducts are required from the first handhole fronting the transformer to the transformer.
      • Secondary handholes must be installed at the corner of every other lot.
      • One set of #350 AL TPX (or other appropriate size) in one 4” duct to service a maximum of four homes (see STD. 22-1007). If more homes are required beyond four, an additional 4” duct is required between handholes to serve as a pass through or express line.

These updates are effective as of April 1, 2024. This does not apply to large, single-lot customers, commercial service where customer owns the secondary, and existing projects or requests where the design drawings have already been signed off by Hawaiian Electric.

Reminders

• • • • Please only use Hawaiian Electric-approved vendors for your concrete. Even for residential work.
      • Demarcation point for Hawaiian Electric is the splice can for underground work, and the weatherhead for overhead work. Line gutters are on the load side and are the contractor’s/electrician’s responsibility.
      • For transformer pads with a precast secondary box (500KVA and larger), please note that due to structural reasons, there is a maximum of 6 – 4” ducts on three of four walls, and you just choose which ducts you plan to use. Ducts will need to be built accordingly.
      • Service Request Applications:
        • We no longer require stamped drawings to create commercial service requests.
        • For residential “service removal” requests, please provide the homeowner’s contact information so that our administration clerks can reach out to them before cutting service. Note, we must confirm with the homeowner that they want the service removed.
        • Please do not use any ASCII special characters (i.e., #, ‘, “, – ) when submitting your applications. The tool does not accept them, and your application will error out.
        • For Hawaiian Electric to process your applications in a timely manner, please ensure that accurate billing information is provided in your application.
        • Please submit service request applications as soon as possible.

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E Hoomaikai #17 (February 2024)

Update: Supply chain issues primarily affecting larger three-phase padmount transformers

We have been reporting periodically since 2022 about the impact of international supply chain issues on our equipment deliveries. This challenge remains, but we've made some good progress with additional suppliers and shipments.

Please continue to submit your requests as soon as possible so we can initiate requisitions and manage our supply. Please note that we have a good inventory and incoming supply of overhead pole-mounted transformers and single-phase pole-mounted and padmount transformers. We also were able to address early concerns regarding supply of conductors and large cables, and haven't experienced problems with switchgear demand.

Our highest risk at this time is with three-phase padmount transformers that are 750 kVA and above. Please continue to keep your Hawaiian Electric planner/designer/engineer aware of your construction schedule and the projected date for transformer installation.

Let us know your transformer requirements as soon as possible, and we'll inform you as to whether there are concerns with meeting your delivery needs. Otherwise, we have an adequate inventory of most transformer types, and our experience to date with customers attempting to purchase a transformer on their own have not been promising and could potentially add more risk and cost to your projects.

Failed service request applications

To help Hawaiian Electric manage the number of failed applications in the CIT online system, we will be voiding/cancelling and archiving CIT applications that were failed and have not been resubmitted for 60 days or longer (for small residential) and six months or longer (for commercial/large residential). This will help us focus on creating service requests from applications that are completed in full and provide the information needed to effectively complete the service request.

After the 60 days or six months have passed, Hawaiian Electric will send an email to notify requesters that the failed application has been cancelled, and the status will be changed to ARCHIVED. If you decide to proceed, you must submit a new application when you have all the required information and drawings. We appreciate your help and understanding to submit complete applications so we can create the service requests promptly and start working on them.

Oahu ONLY - Projects exempt from City & County of Honolulu permit requires a letter on customer letterhead

For projects that comply with the below City Ordinance (e.g. Federal/State/Board of Water Supply, etc.), Hawaiian Electric will still require a letter from the customer on official letterhead stating that they are exempt, the reason why and that they will still comply with all required codes and Hawaiian Electric standards.

https://codelibrary.amlegal.com/codes/honolulu/latest/honolulu/0-0-0-17056#JD_Ch.18Art.3

If your project is exempt, either provide the exemption letter with your application for service or let us know that you will be providing the letter so that our administrative team and planner know not to expect a permit and any City & County inspection or release.

All projects require appropriate drawings and should include the consultant company and contact names and border template if it is prior to Professional Engineering stamp and signature.

Projects that qualify for Special Assignment Inspection (SAI) and are allowed to proceed with construction prior to receiving a building permit require written proof of their SAI request and all requirements as stated in the above ordinance are satisfied, including that the building permit application has been accepted as complete and has been under review for at least 30 days.

Hawaiian Electric will not install service if the project does not have a proper permit. Even a project that qualifies for SAI will require a permit and City & County inspection release before Hawaiian Electric can complete a service request or installation.

Reminders

• • • • Cancellations and Refunds – Please note that if you cancel your request after making payment and we have expended resources to work on your project, you will receive a refund minus any costs we've incurred.
      • Please provide all required information when submitting applications for service to help reduce the time to complete your service request. Here is a link that details requirements for a complete application:

Requirements for applications

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E Hoomaikai #16 (November 2023)

Submit your CIT application for electrical service prior to installing the equipment and prior to obtaining county release or approval

We kindly request that contractors submit customer interconnection tool (CIT) applications before the county release or approval is sent to Hawaiian Electric. We also request that you refrain from installing any electrical equipment until the CIT application is submitted so we can review, provide input and agree on the location of the installation.

Once we receive your online application, your project will be reviewed and assigned to a planner who will provide the estimated costs and requirements (C&R), and timeline, to complete your project. If an online application is not received within 30 days of the receipt of the county release or approval, it will be voided without further notice. Should this happen, we ask that you have the county resubmit your approval after the online application has been submitted.

To avoid delays, please submit an online application prior to installing the equipment and before obtaining the county release or approval.

The online application can be found at hawaiianelectric.com/electricalservicerequest.

Additional ducts for expected EV demand

For residential subdivisions (single-family or duplex), we request that consultants/developers design and install four 4” secondary ducts between transformers and the serving handhole. We cannot run two sets of cables in one duct, so additional cables require additional ducts.

These additional ducts will provide facilities to accommodate more cables for growth, including future EV loads. This may cause handholes to be a minimum of 4’x6’, but this has already been done for some projects, and we are now looking at making it standard practice.

It is more cost effective for residents in that subdivision as well as all Hawaiian Electric customers to include these ducts when the subdivision infrastructure is being built, versus adding additional 4” secondary ducts after everything is installed underground and energized.

Door sill construction in vault rooms

Regarding door sills in vault rooms, consultants/customers should follow Hawaiian Electric standard 30-6005. If the standard cannot be met, customers can submit their own door sill design for Hawaiian Electric review by the customer engineering planner and our structural team.

Door sill designs must be included in the customer’s structural drawings whether it meets our standard or is customer-designed.

Once the transformer(s) type/size is finalized, Hawaiian Electric will provide the oil capacity required for the transformer(s), and the dimension of the pad and/or equipment. With that information, the consultant should calculate the oil rise in the vault room, accounting for displacement of transformer(s) and switch vault. Oil rise must be 1” below the top of the door sill. This will determine the height of the door sill.

Most times, a 6” height is sufficient. A metal plate can be used to make the door sill higher when necessary. Maximum height of the door sill is 1.5’.

Door sills at roll up doors are to be constructed after Hawaiian Electric installation work is complete. Predrilling in preparation for the door sill must be coordinated with the Hawaiian Electric Inspector prior to final inspection release.

Change Notice

Due to the new Advance Rate Design (ARD) meter program and setup, for CT and CT/PT metering, it has been a challenge for electricians/contractors to complete the required work within one day. Therefore, customers should be advised that they will now receive two electric bills – one for the new meter and one for their existing meter - during this interim period until the existing meter/service is removed. We apologize for this inconvenience.

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E Hoomaikai #15 (September 2023)

Supply chain challenges continue

Internationally, transformer manufacturers in general continue to struggle to meet demands and deliver transformers that have been ordered in a timely manner. The lead times have extended for some high demand units to almost three years!

Our Materials team continues to work hard with additional partners and on various options for building the inventory we need for critical system and customer spares, as well as new services, driven by growth with military privatization, affordable housing, electrification of transportation and continued growth with Customer Energy Resources.

We ask you to identify your plans and needs early and submit your service request application, then a planner can be assigned and a transformer can be ordered as soon as possible. We also ask developers to be realistic about their schedule and plans and phase out installations when possible, versus requiring all transformers on the same date.

Customer demand history for consultants

Due to customer privacy concerns, our administration clerks can no longer provide consultants with demand history for customers without prior authorization. Anyone requesting this information will need to be authorized on the customer’s account. Please work with our Commercial Client Services representatives to get authorization from the end customer.

Milestone information available from online application tool

If you enter an application for service with our online Customer Interconnection Tool (CIT) as a requester, or if you are listed as a stakeholder for a particular service request that is created, please be aware that you can view the status of your project by clicking on the Milestones tab. This will allow you to get the information when you need it, and avoid calls to our administration clerks or planners, allowing them to focus on completing work for you versus just providing a status.

Reminders

Contractors/Consultants – Please follow the Electric Service Installation Manual (ESIM) 9th Edition, which is online and provides the requirements our inspections will be based on. Building your electrical equipment and supporting infrastructure in compliance with the ESIM will help ensure smoother and faster inspections and Hawaiian Electric installations.

Consultants – Please complete revisions to drawings in a timely manner so your consultant drawings can be approved. This allows us to proceed with the design, and you can proceed with the electrical infrastructure build.

Developers/Consultants – For the safety of our crews, please remember that we recently implemented a policy in which we will no longer dead-end cables in a manhole or handhole. All installed cables should be connected to a transformer or a switch.

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E Hoomaikai #14 (May 2023)

Where/when is billing information required?

Some requests are failing completeness review because the requester did not provide billing information. In the CIT tool, there is currently no field for this information. In the interim, please input the Billing/Cost information below in the Comments box under Submittals:

• • • • Existing Account
        • Account Number
      • New Customer/Account Number Needed
        • Business
          • Business name
          • Federal Tax ID # & General Excise Tax ID #
          • Authorized contact person
          • Mailing address
          • Phone number
          • Email address
        • Personal
          • Customer name
          • Mailing address
          • Phone number
          • Email address
          • Hawaiian Electric administrator will contact for Social Security Number (SSN)

Contractors must notify planners after completing meter installation

We ask that contractors notify their assigned planner as soon as possible after installing their new metering equipment. This helps us schedule our inspection and avoids situations in which contractors assume we’ll be notified by the city/county inspection release. In addition to notifying the planner that the meter equipment installation is complete, you can also check the Milestones tab in the CIT tool to confirm if we’ve received the city/county release.

Submit removal and temporary service requests early, especially for demolitions, renovations

Whenever you have a project that includes plans to demolish a home or do extensive renovations that require removal of service and/or temporary power, please submit your removal or temporary power service request at least one to two months prior to demolition. Once received we can work with you to plan and schedule the removal or establish temporary power prior to demolition work around our meter equipment and/or service line.

No hot-capped or dead-ended cables in manholes

Our operations team has long expressed concern about safety issues regarding their inability to effectively test cables that are hot-capped or dead-ended in a manhole/handhole. The testing is required prior to starting work to confirm circuits involved, grounding and whether circuits are energized.

After considering several other solutions, we’ve agreed that the best options to address this are as follows:

• • • • Option 1 - Developers and consultants should design electrical infrastructure cables in such a way that cables must be terminated from one device to another (transformer or switchgear), and not leave them hot-capped inside manholes/handholes.
      • Option 2 - Infrastructure cables should not be installed until they are required for service connections.
      • Option 3 - Install a temporary termination switchgear or related equipment for testing purposes above ground. This also will require a temporary easement from the developer.

Estimated energization dates

Because the current online service application doesn’t ask for estimated dates when service will be needed, we ask that requesters provide a realistic and reasonable estimated date when power is required and include that in the Comments section of the application under Submittals.

Reminder

OAHU ONLY - For small residential requests, an E2 building permit is required for Hawaiian Electric to accept your service request. However, there is an option to pay a $500 (overhead) or $1000 (underground) deposit for us to create the service request without the required electric permit. This upfront payment will help provide Hawaiian Electric with sufficient financial commitment to have the request opened, but note the E2 building permit will still be needed to complete the project.