Welcome to Shift and Save

About 4% of customers have been selected at random to participate in the Shift and Save pilot program. The selection process looked at customers from Oahu, Maui and Hawaii Island who are currently on the schedule R, G and J rates and have had advanced meters installed by December 2022. Customers on existing time of use rates (TOU-RI for example) have not been selected.

What to expect

For those customers who have received a postal mail and/or email notification that they have been selected to participate in the Shift and Save pilot program, here is what you can expect:

• The 1-year pilot program starts Feb. 1, 2024
• You first Shift and Save bill will be for March 2024
• For the first six months of the pilot program, residential customers will be protected from their bill going up more than $10 over what it would have been on their Schedule R rate. This safeguard is in place to encourage customers to give the program a try and provide useful feedback for the pilot program.
• Commercial customer bills will be capped at no more than a 4% increase compared to what would have been charged on the existing rate for the same month
• You can choose to not participate in the pilot program at any time before or during the 1-year pilot period

Resources

• Learn more about the pilot program and how Shift and Save rates work
• Shift and Save rates
• Try our savings tool
• How to save money on your bill with Shift and Save
• Read our brochure for residential customers
• Read our brochure for business customers
• Browse our Frequently Asked Questions

Participation

How to track your usage

The My Energy Use Portal provides a helpful way to view your electricity usage down to 15-minute intervals. This tool can help you track your usage by showing when you use your electricity the most. You can see how running appliances during different times of the day affects your usage chart and plan accordingly to lower your bill.

Analyzing shifts in usage

The Rate Comparison tool is part of the My Energy Use portal. It can be used to compare how your bill would look on a different rate.

The tool also has a module called What If Analysis that simulates shifting energy consumption around to different times of the day. This allows you to estimate how making changes in your energy usage behavior can potentially impact your bill.

Comparing rates

What If Analysis

Changes to your bill presentment

Some elements of your bill will look different from typical schedule R, G and J rates. Here is a breakdown of the differences:

Charges

The Energy Charge will be split up into three charges for each rate period: Daytime, Evening Peak and Overnight. Customers will notice a lower Customer Charge on their monthly electric bill. There will also be a Grid Access Charge which is a fixed monthly amount to recover customer-related service connection costs.

Usage chart

Your usage chart will be displayed as a stacked bar chart, with each color representing a time period.

Usage type

The usage section will show how much electricity was used during each rate period in kWh.

Energy Cost Recovery Charge (ECRC)

The ECRC adjustment will be broken down into the three rate periods. For more information on ECRC or other parts of the standard bill, visit our Understanding Elements of Your Bill page.

Protection Credit

For residential customers there will be a 6-month protection period. During this time, residential Shift and Save bills cannot go higher than $10 of what would have been charged on the pre-pilot rate for the same month. In this scenario a TOU Protection Credit will appear on the bill here. A similar credit will apply for the first six months to commercial customers who are part of the pilot; their bill increase will be limited to 4% above what they would have been charged on the existing rate.