Customer Service

Customer Service on Hilo: (808) 969-6999
on Kona: (808) 329-3584, on Waimea: (808) 885-4605

Please visit our office hours and locations for more information.

Customer Service Inquiry Phone Number
Credit Card Payments
Residential/Commercial		 1-888-826-5006*
Electrical Service Upgrades Hilo: (808) 969-0311
Kona: (808) 327-0500
Energy Saving Tips
New Home Construction Hilo: (808) 969-0311
Kona: (808) 327-0510
Property Damage/Claims (808) 969-0279

*3rd party processing fee applies

Power Outages (808) 969-6666

Employment

Employment Inquiry Phone Number
Human Resources Service Center (808) 543-4848

Other Inquiries

Inquiry Phone Number
Electric Vehicles (808) 543-GoEV (4638)
Energy Efficiency Rebates
(Hawaii Energy)		 1-877-231-8222
Distributed Energy Resources (808) 543-4760
Solar Water Heating
(Hawaii Energy)		 1-877-231-8222
Tree Trimming (808) 969-6666
Pipeline and digging call center 1-866-423-7287 or 811